The following terms and conditions apply to all online payments made by citizens/consumers through the "My Pasighat" application towards Solid Waste Management (SWM) user charges and other municipal dues collected on behalf of the Pasighat Municipal Council (PMC), Pasighat, Arunachal Pradesh. Please read them carefully before making an online payment. By using the online payment facility within the App, you accept the following terms and conditions.

1. Payment Gateway

• The Pasighat Municipal Council only provides access to the online payment facility through BillDesk, an independent, RBI-authorized third-party payment gateway/aggregator, to enable citizens to pay SWM/municipal dues online.
• Payment options available include net banking, debit card, credit card, and UPI, as supported by BillDesk at the time of payment.
• Apart from the municipal fee/charge payable, BillDesk or your bank/card issuer may levy additional payment gateway/transaction/convenience charges. Any such additional charges shall be borne by the citizen and are not part of the municipal fee.

2. Before You Pay

• You must confirm the Property ID / Consumer ID, owner/respondent name, applicable billing period, and the exact amount due before initiating payment. Claims regarding incorrect amount, wrong property, or wrong billing period will not be entertained once payment has been successfully made.
• Ensure your registered mobile number and email ID (if applicable) are correct, as your payment receipt and any communication regarding the transaction will be sent to these details.
• All payments are processed based on the information you provide. The Pasighat Municipal Council and Star Solutions (App developer) shall not be liable for errors made by you while entering payment or property details, or for any other reason outside their reasonable control.

3. Processing of Payments

• Your payment may take up to one (1) working day to be confirmed and reflected against your dues in the App, even if the amount has already been debited from your account.
• Success of an online payment is subject to the inherent risks of internet-based/banking transactions. Even where BillDesk or your bank confirms a successful debit, such confirmation may occasionally not reach the Pasighat Municipal Council's system in time. In such cases, the transaction will be treated as pending/failed on the PMC side until reconciled, and no further processing of your dues will occur until reconciliation is complete.
• Citizens are advised to make payments well before the due date. The Pasighat Municipal Council shall not be responsible for any late payment surcharge (LPSC) or penalty arising from a payment made on or near the due date that could not be reconciled in time.
• In case of a failed transaction where the amount has been debited from your account, you shall not make an independent claim against BillDesk or your bank; such amounts will be automatically identified and refunded/settled following the standard reconciliation process (see the Refund & Cancellation Policy).

4. Changes & Cancellation

• Before Authorization: You may cancel a payment at any time before you authorize/confirm it (e.g., before completing OTP/PIN/UPI approval) by simply closing or exiting the payment screen. No amount will be debited in this case.
• After Authorization: Once a payment instruction has been authorized and submitted for processing to BillDesk, it cannot be cancelled, recalled, withdrawn, or reversed, whether by the citizen, the Pasighat Municipal Council, or BillDesk. Bill payments that have been successfully submitted and processed cannot be cancelled.
• Cancellation of a payment does not cancel, waive, or reduce the underlying SWM/municipal due; the due will continue to reflect as outstanding in the App until successfully paid.
• Full details of cancellation scenarios (including scheduled/pending payments) are set out in the App's Refund & Cancellation Policy.

5. Refunds

• Fees that have been successfully paid and correctly applied to the correct property/consumer account are non-refundable, as this is a statutory/municipal charge and not a commercial purchase.
• Refunds are considered only in limited exceptional circumstances such as duplicate payments, accidental/excess payments, or failed-but-debited transactions, in accordance with the App's Refund & Cancellation Policy. Any such settlement is made at the discretion of the Pasighat Municipal Council after verification, and BillDesk, as the payment gateway, does not independently authorize or approve refunds.
• Automatic refunds/settlements may be initiated by the Pasighat Municipal Council for transactions confirmed as failed after the reconciliation process described in Section 3.
• Approved refunds will be credited only to the original bank account/card/UPI used for the transaction. No cash refunds will be made.

6. Data Used for Payment

Information and data you provide during a payment transaction (such as name, phone number, property/consumer ID, and transaction details) will be used only for the purpose of recording, verifying, and reconciling your payment, and will not be disclosed to third parties except BillDesk and any entities necessary to process the transaction, as described in the App's Privacy Policy.

7. Indemnity & Limitation of Liability

• You agree to indemnify and hold harmless the Pasighat Municipal Council, the Government, and Star Solutions against all claims, losses, damages, and actions arising in relation to your use of the online payment facility, including any acts, errors, omissions, or service interruptions of BillDesk or your bank/card network.
• Neither the Pasighat Municipal Council, the Government, nor Star Solutions shall be liable for any loss or damage suffered by you due to risks inherent in internet-based or banking transactions, or due to circumstances beyond their reasonable control.

8. Contact for Payment Issues

For any issue, dispute, or query relating to an online payment, please contact:

These Payment Terms & Conditions should be read together with the App's Privacy Policy, Terms & Conditions, and Refund & Cancellation Policy. In the event of any conflict specifically regarding cancellations or refunds, the Refund & Cancellation Policy shall prevail.